Hire these folks…it’ll be done right
I had a really great experience with this company. I had a shower leak, and then two weeks later noticed a roof leak. We had significant mold from both. Certified did a fantastic job of removing the damaged materials – including a tile shower – and [removing] the mold. They broke up a complex job, helped us provide documentation to the insurance company, and were super responsive to my questions and concerns.
I did not expect the degree of care that everyone I interacted with at Certified Indoor Air showed. From the owner who did the initial estimate, to the office manager I talked to often throughout the work, to the two workers who came out to do it, everyone was considerate, respectful, and super professional.
Dealing with this situation has been pretty overwhelming, and I really appreciated feeling like I had some allies along the way.
As for the nuts and bolts: the paperwork and accounting was clear, they returned my phone calls promptly, they showed up when they said they would, they worked really hard when they were here…these folks have it together. Look, having remediation work done in your house while you’re living in it is pretty disruptive. It’s going to be hard, so prepare for that.
But if you hire these folks to do it, it’ll be done right.
I was very impressed by CIA’s work and professionalism. The people were very pleasant and easy to work with.
Thanks for prompt service & answering questions
Randy, Thanks so much for your prompt service. The reports are great! Thank you too for answering all my questions.
Quick to respond & in constant contact
A couple weeks ago, my wife and I were in our downstairs bathroom measuring it for new vinyl. My wife noticed that the wall looked wet, and sure enough, I was able to put my finger right through the sheetrock. In a panic, I called my insurance company, and got a reference from my father to contact Certified Indoor Air, as his neighbor was very pleased with work CIA had done for them. While the insurance company was of no help, Randy from CIA was at my house that afternoon looking at the damage. The CIA crew was quick to respond, sealing off the room and removing the moldy sheetrock and ensuring that it was safe to stay in our house. The next morning, they were onsite to finish the cleanup, and coordinated with a plumber and a sheetrock specialist to repair the leaky pipe, and seal the wall back up. All the while both Dave and Randy were in constant contact with us, and made several trips by the house to make sure the projects was going according to plan.
Kinda floored at how fast & responsive
Your guy [lead tech] came by – very much appreciate that…very impressed: really nice, polite. I’m kinda floored at how fast and responsive your group is.
Great customer service & accommodation
Randy and his team were amazing to work with from the very first phone call, to the estimate, to work performed, and final billing. I represented the seller in a real estate transaction and we had three areas that needed treatment. They gave us a bid within a couple business days, and it was comprehensive enough that all parties felt comfortable enough to move forward. I can’t thank them enough for their great customer service and accommodation of our timelines. The areas they treated now look spotless!
“Before” & “after” shots are AMAZING
I’ve checked out your website and the before and after shots are AMAZING! Truly thankful you guys were able to squeeze in our job so quickly. Your prompt communication and detailed bid made a huge difference in keeping the buyers on board with all this mold stuff going on. You rock!!!!!!!! Thanks for everything. You and Ranae have been awesome to work with!
Dedication, care, & commitment: trustworthy & hard working
Wow! You guys are amazing! I wish everyone that we have done business with had the same dedication, care, and commitment as you guys! Lol, do you do roofing and siding work as well??? It’s very refreshing to have folks like you in the business. It’s been hard finding trustworthy and hard-working contractors. Thank you so much! I’d vouch for you guys any day!
Job well done
Thank you for a job well done. José knows his work, and does it well. It’s good to work with folks like you.